Mava Trade LTD Terms & Conditions for Saffron Products in the United Kingdom

Welcome to Mava Trade LTD's terms and conditions for the sale and delivery of saffron products in the United Kingdom. As a customer accessing our website or placing an order, it is important to familiarize yourself with these terms and conditions. By doing so, you agree to be bound by them. Mava Trade LTD is committed to providing high-quality saffron and related products to our valued customers.

How to Place an Order

To purchase saffron products from Mava Trade LTD, follow these simple steps:

  • Visit our website and browse through our selection of saffron products.
  • Select the desired items and click 'Add to bag'.
  • On the secure payment page, select your preferred payment method and complete the order.
  • After submitting your order, you will receive an automated order acknowledgement via email. This confirms that we have received your order.
  • Once your order has been processed and is ready for delivery, you will receive a confirmation email or text message from Mava Trade LTD.


    • Method of Payment

    We accept various payment methods to ensure convenience and security for our customers. Please refer to the payment options available on our website during the checkout process.

    Fraud Prevention

    To protect against fraudulent activities, orders totaling £100 GB pounds or more may require a landline telephone number. Card fraud is illegal, and any perpetrators will be prosecuted to the fullest extent of the law.

    UK Delivery

    UK deliveries are all free of charge. Cost of deliveries to all other locations are additional and vary based on the delivery service chosen, the country of delivery, and the quantity/weight of the saffron products ordered. The exact delivery charges for UK orders will be confirmed before your order is accepted.

    Cancellation Policy

    If you wish to cancel an item that you have ordered, please do so before it is dispatched. Once the item has been dispatched, it cannot be canceled.

  • To notify us of your cancellation, please send an email or post a letter to:
  • Email: hello@mava-saffron.com
  • Please include the following details in your cancellation notification:
  •   Your name
  •   Address
  •   Order details
  •   Contact information (telephone number or email address)


    • Returns

    If you decide to cancel your order, you must return the items to Mava Trade LTD within 14 days of informing us of your cancellation. Please send the items by post to the following address:

    Office 16,
    447 High Road,
    London, England,
    N12 0AF

    Events Outside Our Control

    Mava Trade LTD will not be held liable or responsible for any failure or delay in the performance of our obligations to you if it is caused by events outside our reasonable control. These events, known as "Force Majeure Events," include but are not limited to:

  • (a) Strikes, lock-outs, or other industrial action
  • (b) Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack
  • (c) Fire, explosion, storm, flood, earthquake, or other natural disasters
  • (d) Impossibility of transportation, whether by railways, shipping, aircraft, or other means
  • (e) Impossibility of using public or private telecommunications networks
  • (f) Acts, decrees, legislation, regulations, or restrictions imposed by any government


    • Complaints

    We take all feedback and complaints seriously at Mava Trade LTD. Our goal is to address and resolve any issues as quickly and effectively as possible. If you have any complaints regarding orders placed through our website, please email hello@progressit.london.

    Shipping and Postage

    At Mava Trade LTD, we ship saffron products directly to your door. We strive to provide prompt and reliable delivery service. Our shipping methods include Royal Mail 1st Class and Royal Mail 2nd Class services.

    Royal Mail 2nd Class:

  • Estimated delivery time: 2-3 business days
  • Shipping cost to the United Kingdom: £0.88 per item (included in the final price)


    • Royal Mail 1st Class (applies to orders of £25 or above):

  • Estimated delivery time: 1-2 business days
  • Shipping cost to the United Kingdom: £1.15 per item (included in the final price)


    • Frequently Asked Questions

    Q: How do you ensure shipments will arrive intact?
    A: To ensure safe delivery, all saffron items are shipped in bubble padded envelopes. Our packages are collected by Royal Mail and monitored through their tracking system.

    Q: What is the quality of your saffron?
    A: Mava Trade LTD offers Super A Quality Saffron, which consists of the finest pure premium all-red saffron threads. We take pride in providing the highest grade saffron to our customers.

    Q: How should I store saffron?
    A: To maintain maximum flavor, store saffron in an airtight container in a cool, dark place.

    Q: Does saffron have an expiry date?
    A: Saffron is best used as soon as possible for optimal flavor and potency. With proper care, saffron can last for many months or even years.

    Q: How should I soak saffron?
    A: There are multiple ways to prepare and use saffron. To draw out the color, steep saffron threads in warm water, stock, milk, or white wine for 30 minutes before use.

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    © Mava Trade LTD

    We are committed to providing our customers with the highest quality saffron products and exceptional service. All rights reserved.